At LushhOrganic, your happiness and trust mean the world to us. While we strive to ensure every order reaches you in perfect condition, we understand that certain situations may require a refund. This policy is designed to make that process smooth, fair, and transparent.

✦ 1. When You Are Eligible for a Refund

Refunds are processed only in the following situations:

• You received a damaged or defective product.
• You received an incorrect item (wrong product, size, or quantity).
• The product was lost in transit and confirmed undelivered by the courier.
• You cancelled your order within the allowed window before shipment.

To be eligible for a refund, you must notify us within:

• 48 hours of delivery for damaged or incorrect products
• 2 hours of order placement for cancellation (if not shipped yet)

✦ 2. Refund Request Procedure

If your case qualifies:

1. Email us at support@lushhorganic.com with the subject line: Refund Request – [Your Order ID]

2. Attach:

• Clear photos of the product and packaging (if damaged/incorrect)
• A brief explanation of the issue

3. Our team will respond within 24–48 hours and guide you through the next steps

✦ 3. Refund Options

Once your request is approved, we will offer one of the following based on your preference:

• Full refund to your original payment method.
• Store credit redeemable on your next purchase.
• Free replacement if stock is available.
• For COD orders, we will request your bank details or offer store credit.

✦ 4. Time Frame

Refunds are processed within 7–10 business days after approval

For prepaid orders, the amount will reflect in your account depending on your bank/payment provider

Store credits are issued instantly upon confirmation

✦ 5. Non-Refundable Conditions

We do not offer refunds in the following cases:

• If the product has been used, opened, or tampered with
• Change of mind or personal dislike of fragrance, texture, or results
• Delayed delivery due to external factors (weather, courier delays, etc.)
• Discounted or promotional items unless defective

✦ 6. Shipping Costs

Refunds include product value only.

Original shipping fees are non-refundable, unless the return was due to our error (wrong/damaged product).

Return shipping (if required) must be pre-approved and arranged with our support team.

✦ 7. Exceptional Circumstances

We are a small, growing brand and truly value your support. If you feel something is genuinely wrong and not covered under this policy, please email us personally. We’ll always strive to find a solution that’s fair and empathetic.

✦ 8. Contact Us

Still have questions? We’re here to help.

📧 Email: support@lushhorganic.com
📞 Phone/WhatsApp: 9137783082
🕐 Support Hours: Mon–Sat, 10 AM – 6 PM

LushhOrganic is committed to providing you with skincare that’s honest, ethical, and exceptional — and our service reflects that commitment too.